POLICIES
Refund Policy
What's covered
If your order arrives damaged, defective, or misprinted, we'll make it right — either a replacement or a full refund, your choice.
How to request one
Contact us within 30 days of delivery through our Contact page, with a photo of the issue and your order number. We'll review it and get back to you promptly.
Processing time
Once approved, refunds are typically processed within 5-10 business days, depending on your original payment method's processing time. Replacements follow the same production timeline as a new order (2-5 business days to produce, 5-10 to ship).
What isn't covered
Because every item is made to order, we're not able to offer refunds for sizing, color preference, or change of mind — see our Returns & Exchanges page for details on choosing the right size before you order.